Our Most Frequently Asked Questions?

Need some help with your order or got a burning question that you need answered pronto? 


A: Accounts are active immediately.

A: No problem – all you need to do is grab a password reminder. You can find this at the ‘Login/My Account’ section of the website. Simply click on the ‘Forgot password’ link and we’ll email it over to you.

A: By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren’t able to change the delivery address on an active order, so please ensure you select the right details.


A: Yes. Setting up an account is really easy and only takes a few minutes. You’ll need to give us your name and address details and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order.

A: We are a B2B Dropshipping supplier and only sell to online traders such as eBay & Amazon sellers, we do not sell directly to the General public.

A: No we are very pleased to say that we are one of the very few suppliers that do not have a minimum order amount.


A: Yes we do. We have 3 different paid membership plans available.

A: Yes we do, you can locate and download our CSV File in the Account area, the File is updated constantly throughout the day so that it is always kept as up to date as possible.

A: Dropshipping is a simple business model. Once a customer places an order from your store, you’ll simply purchase the product from your supplier, and instruct them to ship the product directly to your customer’s door. That means you can run your own business from anywhere in the world.

A: The registration process is very simple and will take no more than a few minutes. Click here to sign up to our drop shipping programme.

A: No. we never put any documents or invoices of any kind in with your Drop ship orders, your customer will simply think that the order was shipped by you.

A: One of the best things about starting a dropshipping business with Drop Ship Traders is that it requires minimal initial funding if any at all.

It’s important to note that it’s considerably less expensive to start a dropshipping business than it is to start a standard ecommerce store. You won’t need to source products or worry about delivery, so it’s still one of the best ways to run your own online store.

A: Yes, you’ll need to register your business once you start to make sales, but there is no rush to do so until you start making them consistently. This is because the majority of payment providers require you to prove that your business has such credentials.

Keep in mind that business licenses and criteria vary from country to country. You can also reach out to a local government representative, or similar local authority, for more information.


A: Yes you can, eBay states that Drop shipping, where you fulfil orders directly from a wholesale supplier, is allowed on eBay.

A: If you have registered with us and have been approved to sell our products then yes we can.

Returns & Refunds:

A: For the vast majority of returns, it takes about 5-7 Business Days for us to get your package back, inspect your return, process it into inventory, and complete your refund, for dropshipping orders all refunds are issued as a store credit to use against your next order.

A: we really hope that youre customer will be happy with the products and equipment you order from us. However, should they have a change of mind for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on our web site for a refund. This does not apply to items personalised or made to your specification i.e. Special Orders.

To return any item(s) to us, the package must include the original DST Order number either inside the package or written on the package .

Our returns Address can be found on your original order invoice.

If you have any questions regarding returns or refunds please contact us

A: When returning any item to us it is very important that you put your order number in the first line of the address next to the word returns as show below.

Returns: Order Number – ( please put your order number here ).

The return address can be found at the top of your original order invoice.

Failure to include your order number will cause delays in processing your return as the only way we have of knowing who the return belongs to is by the order number.


A: We use Hermes, UPS, DPD, Parcelforce and Royal mail.

You will be sent email notifications with your tracking details. You can track your order at any time using the courier`s tracking service.

International orders are shipped via DPD, Hermes, UPS and Royal Mail. Local import duties may be payable on receipt.

A: Yes. As long as you have opted for a tracked service at the checkout.
Once your order has been dispatched, you will receive an email with tracking information within 24 hours.

A: Shipping costs vary considerably depending on the individual product and destination. you can view all of our shipping rates on the  shipping page.

A: We only ship to UK addresses but if you are signed up to the Ebay Global shipping propgramme then you can list our products for sale in the following countries.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Russia, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks & Caicos Island, UAE, Ukraine, Uruguay, USA, Vietnam.

Payment Information:

A: We currently accept payments by Bank transfer or Crypto Pay. If you do not have a Crypto account you can sign up for one on the  crypto.com website.

A: The simple answer to this question is due to the nature of our Business model, we have to keep our product prices as low as we possibly can and PayPal fees only increase the product price.

Product CSV File:

A: Yes we do offer a CSV File that contains all of our product information including price, images and product descriptions.

A: you can Purchase and download our CSV File here.

A: Yes we do charge a small Fee, it takes a lot of time to edit and create each CSV File so that it displays the correct information and we also have to keep each one up dated so that your inventory matches ours.

A: The CSV Files are up dated every hour throughout the day.


A: Yes. We supply a VAT Invoice with every order, these are Automatically emailed to you and also available to download in the account area.


A: We’re available all day Monday to Friday from 8:00am to 5:00pm.

A: You can reach us any time via our contact page  or you can call us on +44 (0) 7452740754.

A: Your privacy is very important to us. Read our Privacy Policy for more details.


A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on dropship-traders.co.uk. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

For more information about how we use cookies, Privacy Policy.

Across the Board:

A: No. Currently, we have a ‘virtual’ catalogue. In order to ensure that our customers have access to the most up to date, prices and overall product selection, we do not publish a catalogue that you may purchase directly from us. Plus, with all the products that we carry, a catalogue would be as big as a phone book! If there is a particular product that you are interested in, please feel free to contact us and we will be happy to help you locate it.

A: There are three very easy ways to unsubscribe from our mailing list:

You can call us at +44 (0) 7452740754 and one of our customer service representatives will take care of your request over the phone. Email us via our contact page and one of our customer service representatives will unsubscribe your email address for you or you can click on the unsubscribe link at the bottom of any marketing email you receive from us.

A: We are very sorry that the item that you need is now out of stock. We do send out regular stock up date emails that contain details of all stock changes including all out of stock and back in stock products, if you are not receiving these emails please check your junk/spam email folder, if the emails are still not visible please let us know and we will check that your email address is actually listed in our mailing list for stock up dates. On the actual product page, you will also see an out of stock notification box that will let you add your email address to our notification list. When the product is available again you will receive an automated email sent by our system letting you know that your item is now available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.

My Wallet:

A: The wallet feature is great for customers overseas who do not want to keep making multiple international bank transfers, for customers who use a 3rd party to place their orders and for customers who place regular orders as it allows you to check out faster.

A: Simply click on the my wallet tab, click top-up, enter the amount that you wish to top, click the add button and then click place order and make your payment to our bank account using the payment details shown on your screen and attached to the order email confirmation for the same amount and your wallet will shortly show your new balance.

If you still can’t find the answer to your question, please contact us

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